Chatbots - Make Digital Work

What​ ​is​ ​a​ ​Chat​Bot​ ​anyway?

What​ ​is​ ​a​ ​ChatBot​ ​anyway? “Bot”​ ​is​ ​a​ ​software​ ​that​ ​automates​ ​a​ ​task.​ A​ ​ChatBot,​ ​which​ ​can​ ​be built​ ​into​ ​Facebook​ ​Messenger,​ ​can​ ​automate​ ​a​ ​conversation with your audience. This year it’s going to become normal to start seeing companies using ChatBots on Facebook Messenger to connect with their customers (and to acquire new ones).

Messenger bots​ ​or​ ​chatbots​ ​can​ ​do​ ​customer​ ​service,​ ​sales,​ ​take​ ​payments, quotes​ ​or​ ​estimates,​ ​the​ ​possibilities​ ​are​ ​almost​ ​endless!

ChatBots are not the next Fad… they are the future and it’s here!

 

  • Your customers and prospects USE and WANT them. As consumers we want answers now, and research says 40% of consumers don’t care where they get their information from. Human or robot, it doesn’t matter, so long as they get the help they need.Just Think about it, how do you prefer to talk to people in the office, to friends and family… yes you guessed it, it’s via a chat bot (from messenger, whatsapp, slack etc). WHY would you think that your customers are different?

 

  • The Open and Opt in Rates are AMAZING! Email open and engagement rates are falling while open rates are as high as 90% in messenger, and using them for webinars means more people sign up… and more importantly show up. BUT Bots are also a perfect way to increase your email open rates.

 

  •  With Chatbots starting to take payments you can make sales in the channel = less friction = more sales. Between 2015 and 2016, Ecommerce purchases through WeChat more than doubled.

Stats that matter

Gartner says that by 2020 we will have more conversations with bots than with our partners!

The wonderful thing about Bots is they suit any size business

Our Bots help our customers with the following

Lead generation

Nurturing targeted leads and advancing them through your sales pipeline.

Account management

Being on hand, especially on a B2B level, to answer common queries and concerns that clients have.

Events

ChatBots are great at distributing event information, increasing signups and remind people of upcoming dates.

Selling online

Customers can purchase goods and services from ChatBots almost instantly, making transactions more personal.

Nurture

Send out post sale messages, cross sell and up-sell to existing customers.

Customer Support

Let bots handle the monotonous tasks so your teams can focus 100% on tasks that require a human touch.
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Research

Ask questions to establish your target markets challenges, develop solutions to solve them and market to the right people.

Run Webinars

And improve attendance by up to 55% AMAZING!

Run Competitions

When launching a new service or product, give people a chance to win, and build a very engaged launch list.

Build Your First Bot

Here is a free download with some great tips for building your own Bot and some ChatBots which may inspire you! Feel free to contact me if you need to brainstorm any ideas you have.

I want to try a Chatbot

Want to see a Messenger ChatBot in action?

We have built live demo bots for different industries.

Choose one to try.

I want a ChatBot for my business

We provide custom bot solutions for your business. Do you have an idea for your own bot?

Contact us today to see how we can help.

“86% of millennials they spoke to would like brands to use ChatBots to promote deals, products and services, and 67% say they’re very likely to purchase from a ChatBot (Forrester Research).

“80% of businesses want chatbots by 2020… And 48% said that they already use automation technology for these business functions, with 40% planning to implement some form of automated technology by 2020.”
“By 2020, customers will manage 85% of their relationship with the enterprise without interacting with a human.”
“Chatbots will redefine the customer service industry, with healthcare and banking sectors set to benefit the most.” “Chatbots will be responsible for cost savings of over $8billion per annum by 2022, up from $20 million this year.